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EASST Freeman Award 2016

The New Production of Users (Routledge, 2016)


This book is an excellent and opportune illustration of the cross-fertilization between STS and innovation studies. It provides a timely renewal of studies of user innovation which takes stock of the different perspectives, including user-centered design, participatory design, open source software, consumption studies, co-creation and peer production. These are brought together in a new way which broadens the usual interest in user innovation. It goes beyond the traditional focus on situations of co-production to also address user innovation when it occurs in the margins and is contested and controversial. As a result it introduces a novel research agenda on users in innovation.

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Table of Contents

1. Introduction to the New Production of Users

Sampsa Hyysalo, Torben Elgaard Jensen and Nelly Oudshoorn

Part 1: Rethinking and Extending Theoretical Approaches to the Production of Users in Innovation

2. Protecting the Right to Innovate: Our Innovation ‘Wetlands’

Andrew W. Torrance and Eric von Hippel

3. User Representation: A Journey Towards Conceptual Maturation

Sampsa Hyysalo and Mikael Johnson

4. How User Assemblage Matters: Constructing Learning-by-Using in the Case of Wind Turbine Technology in Denmark 1973–1990

Kristian H. Nielsen

Part 2: User-producer Engagements between Democratized Technology and Industrial Strategizing

5. Making Work Visible

Lucy Suchman

6. Making Sense of User Involvement: Hopes, Fears and Pragmatics

Torben Elgaard Jensen and Morten Krogh Petersen

7. Generification as a Strategy: How Software Producers Configure Products, Manage User Communities and Segment Markets

Neil Pollock, Robin Williams and Luciana D’Adderio

Part 3: Innovation Practices and User Communities

8. Innovation in Civil Society: The Socio-material Dynamics of a Community Innovation

Stefan Verhaegh, Ellen van Oost, and Nelly Oudshoorn

9. User Communities as Multi-functional Spaces: Innovation, Collective Voice, Demand Articulation, Peer Informing and Professional Identity (and more)

Hajar Mozaffar

Part 4: Unwanted Innovation and Non-Users

10. "We Walk Straight Past the Screens": The Power of Non-users of a Hospital Information System

Line Melby and Pieter Toussaint

11. Users, Non-users and "Resistance" to Pharmaceuticals

Kate Weiner and Catherine Will

12. DIY Research in the Psychonaut Subculture: A Case of Unwanted User Innovation

Johan Söderberg


Trevor Pinch